Effective date: 2026.04.01.
Service Provider name: GN Menta Dent 17 Kft
Registered office: 9083 Écs, Ifjúság utca 4.
Mailing address: 9083 Écs, Ifjúság utca 4.
Registration number / company registration number: 08 09 029163
Tax number: 25974928208
Representative: Dr. Némethné Görög Nita
E-mail: nitagorog@gmail.com
Telephone number: +3620 3753083
Website: www.shioulette.com
Hosting provider name: Magyar Hosting
Hosting provider address: 1119 Budapest, Fehérvári út 97-99.
Hosting provider e-mail address: info@mhosting.hu
1.1. These General Terms and Conditions govern the electronic commerce services provided by the Service Provider through the website [name of webshop].
1.2. These GTC apply to all electronic commerce services provided within the territory of Hungary through the Website.
1.3. Purchases through the Website are possible by placing an order electronically in the manner specified in these GTC.
1.4. The products displayed on the Website may be ordered online, with home delivery and/or [personal collection / delivery to parcel point].
1.5. The language of the contract is Hungarian.
1.6. The concluded contract shall not be deemed a written contract, it shall not be filed by the Service Provider, and therefore it shall not be accessible or available for later review, unless the Service Provider provides otherwise.
2.1. Parties: the Service Provider and the Buyer jointly.
2.2. Buyer: any natural person, legal entity, or organization that places an order through the Website.
2.3. Consumer: a natural person acting outside the scope of his/her profession, self-employment, or business activity, as defined by the Hungarian Civil Code.
2.4. Product: any movable item available for sale on the Website.
3.1. The essential characteristics, features, instructions for use, and other relevant information relating to the products displayed on the Website are set out on the relevant product data sheet.
3.2. If a product has any particularly unfavorable characteristic or its use requires special attention, the Service Provider shall provide separate information about it.
3.3. The images displayed on the Website may be illustrations. There may be differences between the images and the actual appearance of the product.
4.1. The prices displayed on the Website are gross prices and include value added tax (VAT).
4.2. The displayed prices are in Hungarian forints (HUF).
4.3. The Service Provider reserves the right to change prices, provided that such changes shall not affect orders already placed.
4.4. The Service Provider makes every effort to ensure that the data displayed on the Website are accurate. In the event of an obviously incorrect price, especially a clearly erroneous, extremely low, or zero price, the Service Provider shall not be obliged to sell the product at the incorrect price.
4.5. Delivery costs and any other applicable fees shall be displayed during the checkout process before the order is finalized.
5.1. The Buyer may place the selected product in the shopping cart.
5.2. The contents of the shopping cart may be modified at any time, the quantity of products may be changed, and products may be removed.
5.3. In order to place an order, the Buyer shall provide billing, shipping, and contact details, and select the payment and delivery method.
5.4. Before placing the order, the Buyer shall have the opportunity to correct any data entry errors.
5.5. By placing the order, the Buyer expressly acknowledges that the order entails an obligation to pay.
5.6. After the order has been submitted, the Service Provider shall send an automatic confirmation e-mail to the Buyer. This automatic e-mail only confirms receipt of the order.
5.7. The contract is concluded when the Service Provider separately confirms acceptance of the Buyer’s offer by e-mail, or begins performance of the order.
6.1. The technical steps of making a purchase on the Website are as follows:
a) selecting the product,
b) placing it in the cart,
c) checking the cart,
d) entering customer data,
e) selecting the shipping and payment method,
f) checking the order summary,
g) submitting the order.
6.2. Before submitting the order, the Buyer may return to the previous step at any time and correct the entered data.
6.3. The Service Provider shall make these GTC available in such a way that the Buyer can save and retrieve them at any time.
7.1. The following payment methods are available on the Website:
payment by bank card,
cash on delivery,
bank transfer.
7.2. The Service Provider may charge a fee for the use of certain payment methods only to the extent permitted by law.
7.3. In the event of unsuccessful payment, the order shall not be deemed placed, or the Service Provider shall be entitled to suspend performance until the purchase price has been received.
8.1. The Service Provider shall hand over the ordered product to the courier service within 5 working days following confirmation of the order, unless a different delivery time is indicated.
8.2. Available delivery methods:
home delivery,
parcel point / parcel locker,
personal collection.
8.3. The expected delivery cost shall be displayed during the ordering process before finalizing the order.
8.4. In the event of delay, the Service Provider shall inform the Buyer without delay.
8.5. If the Buyer fails to accept the parcel upon delivery, the Service Provider shall be entitled to pass on the additional costs incurred to the Buyer, provided the legal conditions for doing so are met.
9.1. The product shall remain the property of the Service Provider until the full purchase price has been paid.
10.1. In the case of a Consumer, the Buyer shall have the right to withdraw from the contract for the sale of the product without giving any reason within 14 days from the date of receipt of the product.
10.2. In the case of multiple products, where the individual products are delivered at different times, the withdrawal period shall be calculated from the date of receipt of the last product delivered.
10.3. The Consumer may exercise the right of withdrawal by means of a clear statement sent by e-mail or by post.
10.4. The Consumer shall be deemed to have exercised the right of withdrawal in time if the statement is sent before the expiry of the 14-day period.
10.5. In the event of withdrawal, the Service Provider shall reimburse the total amount paid by the Consumer, including delivery costs, no later than 14 days from the communication of withdrawal, except for any additional costs resulting from the Consumer having chosen a delivery method other than the least expensive standard delivery method offered by the Service Provider.
10.6. The Service Provider may withhold reimbursement until it has received the product back or until the Consumer has provided credible proof of having returned it, whichever is earlier.
10.7. The Consumer shall return the product or hand it over to the Service Provider without undue delay, but no later than 14 days from the communication of withdrawal.
10.8. The direct cost of returning the product shall be borne by the Consumer, unless the Service Provider has expressly undertaken to bear such cost.
10.9. The Consumer shall only be liable for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product.
11.1. The Consumer may not exercise the right of withdrawal, in particular, in the following cases:
a) in the case of a non-prefabricated product made on the basis of the Consumer’s instructions or at the Consumer’s express request,
b) in the case of a sealed product which cannot be returned after opening following delivery for health protection or hygiene reasons,
c) in the case of perishable goods or goods preserving their quality for a short period only,
d) in the case of the sale of sound or video recordings or computer software in sealed packaging if the packaging has been opened after delivery,
e) in other cases specified by law.
12.1. The Buyer may assert a claim for implied warranty in accordance with the rules of the Hungarian Civil Code.
12.2. In the case of a Consumer, the Buyer may also assert a product warranty claim where the legal conditions are met.
12.3. In the case of products subject to mandatory guarantee, the Service Provider shall provide the guarantee required by law.
12.4. The guarantee shall not affect the Consumer’s statutory warranty rights.
12.5. Warranty or guarantee claims may be reported through the following contact details:
[e-mail]
[postal address]
[telephone number]
12.6. The Service Provider shall record the quality complaint in minutes in accordance with the law and shall provide a copy thereof to the Consumer.
12.7. If the product falls within the scope of the mandatory guarantee, the Service Provider shall provide the warranty card in accordance with the applicable legal provisions.
13.1. The Buyer may submit consumer complaints regarding the product or the activity of the Service Provider via the following contact details:
Name: GN Menta Dent 17 Kft.
Registered office: 9083 Écs, Ifjúság u. 4.
E-mail: nitagorog@gmail.com
Telephone number: +36 20 3753083
13.2. The Service Provider shall investigate oral complaints without delay and remedy them as necessary. If immediate investigation of the complaint is not possible, or if the Buyer disagrees with the handling of the complaint, the Service Provider shall draw up minutes of the complaint.
13.3. The Service Provider shall respond to written complaints in writing within no later than 30 days from receipt.
13.4. If the complaint is rejected, the Service Provider shall inform the Buyer of the available legal remedies.
14.1. In order to settle any consumer dispute between the Consumer and the Service Provider amicably, the Consumer may turn to a conciliation body.
14.2. As a general rule, the competent conciliation body shall be the one having jurisdiction according to the Consumer’s place of residence or stay, or, at the Consumer’s request, the body having jurisdiction according to the Service Provider’s registered office.
14.3. Contact details of the conciliation body competent according to the Service Provider’s registered office:
Name: Győr-Moson-Sopron County Conciliation Body
Registered office: 9021 Győr, Szent István út 10/a.
Telephone number: 06-96 520 217
E-mail: bekelteto.testulet@gymsmkik.hu
Website: www.bekeltetesgyor.hu
14.4. The Buyer shall also be entitled to bring the matter before a court in accordance with the applicable laws.
15.1. The data processing rules related to the use of the Website, registration, and ordering are contained in a separate Privacy Notice.
15.2. The Service Provider shall process personal data in compliance with the applicable data protection laws, in particular the provisions of the GDPR.
16.1. The Buyer shall use the Website solely at his/her own risk.
16.2. The Service Provider shall not be liable for damages arising in connection with the use of the Website that were caused by reasons beyond the control of the Service Provider.
16.3. The Service Provider shall not be liable for damages resulting from force majeure events.
17.1. The entire content of the Website, including in particular texts, images, graphic elements, logos, technical solutions, and other content, is protected by copyright.
17.2. Any use of any content of the Website is only permitted with the prior written consent of the Service Provider.
18.1. The Service Provider shall be entitled to amend these GTC unilaterally. Amendments shall enter into force upon publication on the Website.
18.2. Amendments to the GTC shall not affect contracts already concluded.
18.3. Matters not regulated in these GTC shall be governed by Hungarian law, in particular the Hungarian Civil Code, and the applicable laws in force at all times relating to electronic commerce, consumer protection, and contracts concluded between absentees.
Addressee: GN Menta Dent 17. Kft
I / We, the undersigned, hereby give notice that I / we exercise my / our right of withdrawal in respect of the contract for the sale of the following product(s):
Order number:
Product name:
Date of conclusion of the contract / date of receipt:
Name of consumer:
Address of consumer:
Date:
Signature of consumer (only in the case of a paper notification):
